Request or change a package
- 1Choose the company
Select the company in Company Workspace, then open Company profile → Package & access.
- 2Check the current package
The panel identifies the active or test package and access-period end date. A current package is not a new unselected purchase.
- 3Choose a package or request a change
Use Choose a package, or Change or renew package when a package already exists. Upgrade opens this request flow. Review the package, contact details and request before submitting.
- 4Follow the request
Read the request status and history. Collty contacts the stated address. A submitted request does not itself activate paid access; activation follows confirmation of the access period and payment.
How renewal works
Verified paid packages can use automatic invoicing. At the end of the paid period, Collty issues one invoice for the agreed USD price. Monthly packages renew for one month; annual packages renew for twelve. Test access does not generate renewal invoices.
The renewal invoice arrives by email with a branded PDF. Package access remains available for 48 hours from the invoice’s issue time. Payment must be received and confirmed by an administrator; no card is automatically charged.
If payment is not confirmed by the deadline, package functions are suspended and the workspace shows a payment notice. Company data is retained. A late confirmed payment starts a fresh access period.
Pause, cancel or resume
Pause and cancellation ask for confirmation and void an outstanding renewal invoice. Download the current invoice from Subscription & invoices; check its due time and payment state.
| Control | Effect |
|---|---|
| Pause subscription | Package functions pause immediately. Future invoices stop and company data is retained. |
| Cancel renewal | Future renewal invoices stop. Already paid access continues until the current period ends, then functions are limited; company data is retained. |
| Resume subscription / Enable automatic invoicing | Re-enables the available renewal flow. Expired access requires a fresh invoice. An unpaid suspension must be paid or explicitly canceled before it can be resumed. |
Record received payment in Admin Console
- 1Find one account
Open Admin Console → Accounts and search by the exact account email. The console loads that account and its owned companies, rather than all users at once.
- 2Open Company subscriptions
Select the company subscription and inspect its current package, period, invoice PDF and email delivery state.
- 3Confirm actual receipt
Record the exact received amount and payment reference against the invoice. Confirming payment extends access and queues the activation or renewal email.
- 4Check the updated state
Review the paid-through date and invoice state. The visible idle panel refreshes every 30 seconds and when you return to the window; editing a payment or subscription form is not interrupted.
What the customer receives
- First activation: an English welcome explaining the activated package and its limits.
- Renewal or later paid activation: an English confirmation of the paid-through date and thanks for using Collty.
- Invoice: the amount, due time and a branded Collty PDF. Payment is confirmed manually; the email is not proof of payment.