Browser, mobile and synchronization help

Canvas fields distinguish a tap from a drag. Pinch and trackpad gestures should zoom the field rather than the browser page when the pointer is inside the interactive viewport. Mobile side panels use explicit controls and remain dismissible.

• Wait for the connection status to return before making another shared edit.
• The connection banner stays above the header and does not change submenu geometry.
• Saved project and team state is restored from the server after reconnecting.
• A failed static asset must not trigger an automatic full-page reload.

1. 1
   Confirm the active workspace

   A feature may be available in Team Studio but not in Pro Workspace.

2. 2
   Check project access

   Private objects require membership in the relevant project or team.

3. 3
   Retry after reconnecting

   Do not duplicate an action while the connection state is uncertain.

4. 4
   Contact support with context

   Include the workspace, feature, browser and the action immediately before the issue.